Terms of Use


Indulge Global (Pricetime Technologies Private Limited)

1. About These Terms

These Terms of Use (the “Terms”) govern your access to and use of www.indulge.global and its sub-domains, including our online store, and our mobile application (together, the “Website”). The Website is owned and operated by Pricetime Technologies Private Limited (“Indulge”, “Indulge Global”, “we”, “us” or “our”), a private limited company incorporated in India under the Companies Act, 2013 (CIN: U52291TG2022PTC161330), with its registered office at 1-65/123, Amar Co-operative Society, Madhapur, Hyderabad, Rangareddy, Telangana – 500081 and its Headquarter office at H. No. 149, Indulge House, Karkachoval, Bardez, Revora, North Goa, Goa – 403513, both registered with the Ministry of Corporate Affairs.

These Terms are an electronic record under the Information Technology Act, 2000. By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

These Terms cover your use of the Website. Your membership, and the concierge and lifestyle services we provide to members, are governed by our Membership Terms & Conditions and the Privacy Notice annexed to them (the “Privacy Notice”), which you accept separately during onboarding. If these Terms and the Membership Terms & Conditions differ in relation to your membership or those services, the Membership Terms & Conditions prevail.

How we handle personal data is explained in our Privacy Policy, which is a standalone notice and is applicable together with these Terms. Accepting these Terms is not consent to any processing of your personal data; where consent is required, we ask for it separately.

2. Our Website

  • The Website provides information about Indulge, our membership and our services.

  • Content on the Website, including but not limited to experiences, images, descriptions and testimonials, is for general information and illustration only. It is not an offer, and availability, pricing and features may change without notice.

  • Membership is by application and is approved at Indulge’s sole discretion.

3. Eligibility

You must be 18 or over and able to form a binding contract to enquire about or apply for membership, or to buy through the Website. The Website is not directed at children.

4. Enquiries and Membership Applications

  • The information you give us must be true, accurate and your own, or you must be authorised to share it.

  • Submitting an enquiry or application does not create membership or any obligation on us to accept it. We may decline an application without giving a reason.

  • Personal data you share is handled under our Privacy Policy.

5. Purchases Through Our Online Store

  • Placing an order is an offer to buy. An order is accepted only when we confirm it.

  • We may decline or cancel an order, including but not limited to where a product is unavailable or has been incorrectly priced. If we do, we will refund any amount you have paid for it.

  • Prices are shown in the currency stated and include all applicable taxes. Import duties, taxes and customs charges on international deliveries are your responsibility.

  • Payments are processed by our third-party payment processor, whose terms apply. We do not store your full card number.

  • Where a product is supplied by a third-party seller or supplier, we rely on them for its description, authenticity, condition, specifications and warranty. Their details are shown on the product page or invoice.

  • Delivery dates are estimates. We are not responsible for delays caused by couriers or customs authorities.

  • Returns, exchanges, cancellations and refunds are governed by the policy shown on the product page or at checkout. Personalised, made-to-order, sourced-to-order and perishable products may not be returnable.

6. Communications

  • If you contact us or give us your phone number or email address, we may reply by WhatsApp, phone, email or SMS about your enquiry, application or order.

  • We send marketing communications only with your separate consent. You can withdraw that consent at any time by replying “STOP” or as set out in our Privacy Policy.

  • Calls may be recorded for service and quality purposes. We will tell you at the start of the call.

  • Messaging apps you use to contact us have their own terms, which also apply.

7. Acceptable Use

You agree not to:

a) use the Website for any unlawful or fraudulent purpose, or in breach of these Terms;

b) give false information, impersonate any person, or misrepresent your affiliation with any person, including Indulge;

c) access non-public areas of the Website, probe, scan or test the vulnerability of any system, or breach or circumvent any security or authentication measure;

d) introduce malware or any harmful code, or interfere with, overload or disrupt the Website;

e) scrape, crawl, harvest or otherwise extract content or data from the Website, including but not limited to for building databases or for developing, training or fine-tuning any artificial intelligence or machine learning system;

f) copy, frame, mirror, reproduce, resell or commercially exploit any part of the Website without our prior written consent;

g) collect or use personal data of other people from the Website; or

h) send or post any content that is unlawful, defamatory, obscene, harassing, misleading or that infringes the rights of others.

8. Intellectual Property

All content and design on the Website, including but not limited to text, images, videos, graphics, layouts, logos and software, and the “Indulge” and “Indulge Global” names, logos and trademarks, are owned by or licensed to Indulge. We grant you a limited, revocable, non-exclusive and non-transferable licence to view the Website and to print or download extracts for your personal, non-commercial use. No other right is granted.

9. Your Submissions

When you send us messages, feedback or ideas:

  • you confirm you have the right to share them;

  • you permit us to use any non-personal feedback or ideas to improve our services, without obligation to you;

  • any personal data in them is handled under our Privacy Policy; and

  • we will not publish your name, image, testimonial or any content featuring you without your prior consent.

10. Third-Party Links and Services

The Website may link to websites, apps and services operated by third parties, including but not limited to messaging apps, payment processors and brand partners. We do not control and are not responsible for their content, products, services or practices; their own terms and privacy notices apply, and a link does not mean we endorse them.

11. No Professional Advice

Information on the Website is general in nature and is not legal, tax, financial, investment, medical or other professional advice.

12. Disclaimers

The Website is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we make no warranty that the Website will be uninterrupted, timely, secure, error-free or free of viruses or other harmful components, or that the information on it is complete or current.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Indulge and its officers, directors, employees, agents and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive losses, including but not limited to loss of profits, revenue, business opportunity or goodwill, arising out of or in connection with your use of the Website.

Our total liability arising out of or in connection with the Website shall be limited to the amount you paid directly to Indulge through the Website for the specific product or service in question.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation, your statutory rights as a consumer, or our obligations under the Digital Personal Data Protection Act, 2023.

14. Indemnity

You shall indemnify Indulge and its officers, directors, employees and agents against claims, losses, costs and expenses, including but not limited to reasonable legal fees, arising out of your breach of these Terms, your misuse of the Website, or your violation of any law or of the rights of any third party.

15. Suspension and Changes to the Website

We may suspend or restrict your access to the Website where you breach these Terms, for security reasons, or where required by law. We may change, suspend or discontinue any part of the Website at any time.

16. Force Majeure

We shall not be liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, government restrictions, strikes, technical or network outages, and failures of suppliers, couriers or service providers.

17. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the Website with a revised “Last updated” date, and continuing to use the Website after an update takes effect means you accept the updated Terms. Changes to how we use personal data are handled under our Privacy Policy; continuing to use the Website does not by itself amount to consent to any new processing of personal data.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Hyderabad, Telangana shall have exclusive jurisdiction over any dispute arising out of or in connection with your use of the Website. Disputes relating to membership, or to the services provided to members, are governed by the Membership Terms & Conditions, under which the courts in Goa have jurisdiction.

Nothing in this Section affects your right to file a grievance with the Data Protection Board of India, your rights before any consumer commission, or any other right that cannot be excluded under applicable law.

19. Grievances and Contact

Grievance Officer: Ethan, Grievance Officer, Indulge Global (Pricetime Technologies Private Limited), H. No. 149, Indulge House, Karkachoval, Bardez, Revora, North Goa, Goa – 403513. Email: ethan@indulge.global. Phone: +91 89564 33308.

  • Online store orders: we will acknowledge your grievance within 48 hours and resolve it within one month of receiving it.

  • Personal data: we will resolve your grievance within one month of receiving it, after which you may approach the Data Protection Board of India, as set out in our Privacy Policy.

  • All other grievances: we will respond within a reasonable period.

Customer care: +91 89564 33308 (WhatsApp and calls), ethan@indulge.global.

20. General

  • These Terms, together with our Privacy Policy, are the entire agreement between you and Indulge regarding your use of the Website. For members, the Membership Terms & Conditions also apply.

  • If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

  • Our failure or delay in enforcing any right is not a waiver of that right.

  • You may not assign or transfer your rights under these Terms. We may assign ours to any successor entity that continues to honour your rights under them.

  • Nothing in these Terms creates a partnership, agency or employment relationship between you and Indulge.